Returns & Exchanges
At Guinther's, we take pride in the quality of our food products and want you to be completely satisfied with your order. Due to the perishable nature of our inventory, we offer a dedicated resolution process for any items that arrive damaged or do not meet our freshness standards.
Inspect Your Order
Upon delivery, please immediately inspect all food items for damage or quality issues and take clear photographs of any discrepancies.
Contact Customer Support
Send an email to our support team within 48 hours of delivery including your order number, photos of the product, and a brief description of the issue.
Review Process
Our quality assurance team will review your claim within 2 business days to determine eligibility for a refund or a replacement shipment.
Resolution
Once approved, we will issue a credit to your original payment method or ship out a fresh replacement at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing