Frequently Asked Questions
Everything you need to know about Guinther's gourmet selections.
How do you ensure the freshness of food items during shipping?
All perishable goods are packed in temperature-controlled, insulated liners with medical-grade gel packs to ensure they arrive at your doorstep in peak condition.
What is the standard delivery timeframe for orders?
Standard shipping typically takes 2-4 business days. We process orders Monday through Wednesday to avoid weekend transit delays for our fresh products.
Do you offer international shipping for your gourmet products?
Currently, Guinther's only ships within the continental United States to guarantee the quality and safety standards of our food items.
What is your return policy for food products?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Are Guinther's products suitable for specific dietary restrictions?
We offer a variety of gluten-free, organic, and vegan options. Please refer to the specific product descriptions for full ingredient lists and allergen warnings.
How should I store my items once they arrive?
Each order includes a specific storage guide. Generally, perishables should be refrigerated immediately, while pantry staples should be kept in a cool, dry place.